Shipping & Returns
Due to the current Canada Post strike, shipping times may be longer than usual. We apologize for any inconvenience this may cause.
What is happening with Canada Post?
Canada Post is currently negotiating with employees on a new labour contract. Due to these negotiations, there is a current service disruption and items shipped with Canada Post may be delayed.
Can you use an alternative shipping provider to send my order?
Unfortunately, no. Canada Post is our shipping provider at this time.
What if I receive my package after its return date?
We will accommodate our customers who wish to return items that were impacted by the delays.
Where can I find more information regarding the Canada Post strike?
For the latest information about the negotiations please visit Canada Post’s website:
All product listings on the bigbluebarndesigns.com web site are merely invitations for you to order goods from Big Blue Barn Designs, and are not offers to sell by Big Blue Barn Designs. Your order shall be deemed to be accepted only at the point when you are sent a shipping confirmation email on behalf of Big Blue Barn Designs.
If you wish to cancel an order, you may request a cancellation by sending an email to us at firstname.lastname@example.org. However, your cancellation request may not be effective if we do not receive and process your cancellation request before we confirm shipment of your order.
Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Canada Post is our shipping provider. Shipping charges for your order will be calculated and displayed at checkout.
Orders to Canada and the United States will be charged a flat shipping rate of $15.00. International orders will be charged a flat shipping rate of $20.00.
Depending on where you live, the time it may take for your order to reach you may vary.
Shipping Confirmation & Order Tracking
Shippo is our shipping partner. Shippo will provide you with a shipping confirmation email on behalf of Big Blue Barn Designs. Shippo will also provide tracking information from Canada Post (if applicable). Tracking may not be available for all shipments.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Partial refunds are not available.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
Make sure to check with the third party payment provider you chose during the initial purchase (such as PayPal or Square).
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Due to the one-of-a-kind nature of our items, we do not offer exchanges.
To return your product, you must advise us in writing by contacting us at: firstname.lastname@example.org. We will provide you with a return shipping address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You will be responsible to ensure your returned item is delivered in an undamaged condition. You should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.